Privacy policy

Aurevik Privacy Policy

Last updated: July 14, 2026

Welcome to Aurevik (aurevik.store). We offer a curated shopping experience across our website and our Facebook and Instagram pages (together, our "Store"). This Privacy Policy explains what information we gather about you, why we gather it, how we put it to use, and the choices available to you. If anything in our Terms of Service conflicts with this Policy on how we handle your personal information, this Policy takes priority.

Please take a moment to read through this Policy. By browsing our Store or completing a purchase with us, you confirm that you understand how we collect, use, and share your information as set out below.

1. Information We Collect

"Personal information" refers to details that identify you or could reasonably be linked to you. It does not include information that has been anonymized or aggregated in a way that no longer identifies you. Depending on how you shop with us and where you're located, we may collect:

• Contact details — your name, phone number, delivery address, and billing address.

• Payment details — information needed to process your payment, such as card details or mobile financial service details (e.g. bKash, Nagad, Rocket), transaction records, and confirmation of payment.

• Account details — if you create an account with us, your login credentials and saved preferences.

• Order and browsing activity — products you view, add to your cart or wishlist, purchase, return, or exchange, along with your order history.

• Messages you send us — anything you share when contacting our customer support or messaging us on Facebook or WhatsApp.

• Device and usage data — your IP address, browser and device type, and how you navigate and interact with our Store.

2. Where We Get This Information

• Directly from you — when you browse our Store, create an account, place an order, or message us.

• Automatically — through cookies and similar tools as you use our website.

• From our service providers — companies that help us run parts of our business, such as payment processing and delivery.

• From social platforms — such as Facebook and Instagram, when you interact with our pages there.

3. How We Use Your Information

• To process your orders, arrange delivery, handle returns and exchanges, and keep you updated on the status of your purchase.

• To maintain your account and remember your preferences, so we can offer you a more tailored shopping experience and suggest products you might like.

• To send you marketing messages, offers, and updates about new arrivals — where you've agreed to hear from us — by email, SMS, WhatsApp, or through ads on other platforms.

• To keep our Store secure, verify transactions, and prevent fraudulent or unsafe activity.

• To respond to your questions and provide customer support.

• To meet our legal obligations, including responding to lawful requests from authorities where required.

4. Cookies and Advertising Tools

Our website uses cookies to remember items in your cart, keep you logged in, and understand how customers browse our Store.

We also use the Meta (Facebook) Pixel to measure how effective our ads are and to show you more relevant ads on Facebook and Instagram based on your activity on our site. You can manage how Meta uses this information through your Facebook Ad Preferences, and you can manage cookies through your browser settings at any time.

5. How We Share Your Information

We never sell your personal information. We may share it, only as needed, with:

• Service providers who support our operations — for example, our e-commerce platform provider, payment processors, and courier or delivery partners — strictly so they can carry out the services we've asked them to perform.

• Meta (Facebook), where you engage with us on our Facebook or Instagram pages, or where our advertising tools are active on our site.

• Authorities or other parties, where required by law, to resolve disputes, or to protect our rights, our customers, or the public.

• Any other party, where you've asked us to or given us your consent.

6. Third-Party Websites and Platforms

Our Store may link out to websites or platforms we don't operate, including social media pages. We aren't responsible for the privacy practices of those third parties, so we'd encourage you to check their own policies before sharing information with them. Anything you post publicly on social platforms — comments, reviews, or messages — may be visible to others on those platforms, outside of our control.

7. Children's Privacy

Our Store isn't intended for children, and we don't knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you're a parent or guardian and believe your child has shared personal information with us, please reach out using the contact details below and we'll remove it.

8. Keeping Your Information Secure

We take reasonable steps to protect your information, but no method of storing or transmitting data online is completely secure, so we can't guarantee absolute protection. We'd recommend avoiding sending sensitive details, like full card numbers, through unsecured channels such as regular chat messages.

We keep your information only for as long as we need it — to fulfill your order, meet legal or accounting requirements, or resolve any disputes — after which we take steps to delete or anonymize it.

9. Your Rights and Choices

Depending on where you live, you may be able to:

• Ask us what personal information we hold about you.

• Request a copy of that information.

• Ask us to correct information that's inaccurate.

• Ask us to delete your personal information, subject to any legal or business requirements to keep it.

• opt out of marketing messages at any time — you can unsubscribe from emails directly or simply let us know via WhatsApp.

To exercise any of these choices, contact us using the details in the "Contact Us" section below. We won't discriminate against you for exercising your rights, though we may need to verify your identity before acting on certain requests.

10. Complaints

If you're unhappy with how we've handled your personal information, please get in touch with us first so we can try to resolve it. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

11. International Transfers

Because we work with service providers in different countries, your information may be stored or processed outside Bangladesh. Where this happens, we take reasonable steps to ensure it continues to be protected in line with this Policy.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. Any updates will be posted here with a revised "Last updated" date, so we'd encourage you to check back from time to time.

13. Contact Us

If you have questions about this Privacy Policy, or would like to exercise any of your rights, reach out to us at:

• WhatsApp: WhatsApp/Aurevik

• Facebook: facebook.com/aurevik

• Email: aurevik.store.bd@gmail.com